Government of Jamaica

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Network Management & Maintenance

eGovJa currently employs the use of a comprehensive Network Management System (NMS), complete with audio alarms and dashboards, to give real time alerts and fault notification for the LANs and WANs managed by eGovJa. This reduces response time and gives quick insight into the status of the networks on a day-to-day basis. eGovJa’s NMS is integrated with our Help Desk System and provides our Help Desk personnel with current information relating to Network faults across the WAN, effectively enabling them to provide real time status reports to our clients. The status of work being done on a network fault is only a click away.  Network Maintenance services are also offered for the WAN and LANs managed by eGovJa. Maintenance services include device procurement, replacement, configuration and upgrades. Maintenance services also include additions, moves and changes to existing networks as the needs of our respective clients change.