Government of Jamaica

You are here

BPO growth at what expense?

It baffles me how deafeningly silent we are about the complaints of persons employed in one of the 55 call centres and business process outsourcing (BPO) companies in Jamaica. They often lament that they are paid low wages, treated inhumanely, dismissed without good reason, and that they are forced to work long hours to take home a 'decent' salary, among other things.

I don't know the extent to which these claims are true, but I am inclined to believe them because of an ad by JAMPRO in FDI Supplement which states that individuals in Jamaica are paid up to 60 per cent less than in North America, and a survey among companies in 2014 which revealed that nearly 40 per cent of them (BPOs) lose between 30 and 60 per cent of their staff.

Read full article on: Jamaica Gleaner